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HBjetMale Offline

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Post Icon Posted: June 09 2003,9:43 am Post # 1 see this member send this member a private message  quote this post in reply

Well, I first want to say I’m sorry it’s come to this, but Fuck D&S Marine Interiors!

Last year (early April) I took my boat to D&S Marine Interiors in El Cajon to have them do a complete new interior. It took 5 weeks (but the actual job took about 2-3 days) to finish and I had no problem with that. I picked the boat up on a Thursday and went to the river on Friday. Once I was at the river I was looking over my new interior because I was stoked on how nice it turned out, then I noticed it. The damn stripes where backwards in a few areas. The color pattern I picked out was Blue, Gray, and Charcoal, with the Blue being first. Well, one of the cocktail seats (passenger side) had the stripes backwards (Charcoal, Gray, Blue) and the stripes between both front seats where both also backwards, but it doesn’t look that bad since they are both wrong. I called Sal who runs D&S in El Cajon about the error in the stripes and he said I could bring the boat back, but it will take another 5 weeks until it can be fixed because they where busy with boats from Ultra Custom Boats, or I can wait until the winter time. I told him I’ll deal with it and give him a call in the winter.

So, I called Sal in January and told him I’m bringing my seats back to him to be fixed. I dropped them off January 25th and they where suppose to be working that day, but they weren’t. John West of Ultra happened to be next door and he took my seats for me and gave them to Sal on Monday. About 2 months later I was finally able to get a hold of Sal after leaving many messages on both the shop phone and his cell phone. We picked a date that I wanted to pick up the seats and I was to call a few days before. That date was April 19th and when I called a few days before, he said he wasn’t finished with them. I was cool with that and we picked another date. May 10th. I called his cell phone a few days before and told him I was going to be there to pick up my seats. Saturday morning when I got into my truck to drive down there I checked my voice mail on my cell and it was Sal, telling me he wasn’t able to finish them yet and he needed another week. I was pissed, but what was I going to do, go pickup my seats that are all apart and not completely fixed yet? So, I called him on May 16th to tell him I was going to get them and he said he still wasn’t able to get them finished and they are a few guys short. I told him I was going to the river on Memorial and I needed my seats for that weekend. No, my boat wasn’t running, but he didn’t know that and I wanted my damn seats back. I was to pick them up Thursday night. I called and called. Once someone answered Thursday I asked for Sal. The person asked who was on the phone, I told them, and then they came back saying Sal wasn’t there and that they don’t speak English. I called 1 hour later, same shit. So I decided to call using another name, but no one answered anymore, and same for Friday, no one answered or called me back. I left messages on the shop machine and on Sal’s cell phone. No responses. So, I went to the river and when I got back, I got a hold of Sal on his cell and he was sorry that my seats weren’t done. The reason he gave me was that the person who does the triple stitching has been out for a while and that’s why they weren’t finished. I told him I was going to come down on June 7th and they better be done. He said no problem. I called and left messages on both machines telling him I was going to be there on the 7th.

Well, I drove down to D&S Marine Interiors in El Cajon this last Saturday (the 7th) to pick up my seats. When I pulled up, no one was there. The gate was open a few feet, and it looked like someone lived there in a camping trailer. I walked in and entered the shop looking for my seats or something resembling them. I walked through every office and room and didn’t see a thing. Then the guy who works there and I guess lives there walked up and I asked him if he knew anything, but he couldn’t really speak any English. I called Sal’s cell phone and left him a message that I was there and I wanted my seats. I have yet to receive a call back from him. I walked back in the shop just looking around to see if I missed anything, and then I realized there was stuff up in the rafters over the offices. I then saw what looked like one of my seats. So I climbed a latter to get up there and sure enough there was one of my seats covered in saw dust. I looked around and found the other seat all the way in the corner also covered with dust and material scraps. They guy that worked there helped me get the seats down and then I cleaned them up to see not only where the seats still wrong and have never been fuckin touched, but there was a few yellow glue stains on them now. I put the seats in the back of my truck and headed back home.  :burningmad:  

So, if anyone is using D&S Marine Interiors in El Cajon, make sure they get everything right before you leave because once you pay them, your fucked if you need them to fix anything that they did wrong after the fact.

FUCK D&S MARINE INTERIORS & FUCK SAL.

HBjet
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AZKCMale Offline
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Post Icon Posted: June 09 2003,9:50 am Post # 2 see this member send this member a private message  quote this post in reply

I hate crap like that. I had a similar problem with a guy here in town. That sucks man. We make enough problems on our own with out people like that fockin ya over  :guns

KC


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Post Icon Posted: June 09 2003,10:05 am Post # 3 see this member send this member a private message  quote this post in reply

I'm sorry to hear about that.... That sucks.  Bummer  :eek  :(


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Post Icon Posted: June 09 2003,10:17 am Post # 4 see this member send this member a private message  quote this post in reply

Sure sorry to hear, that sucks big time, assholes like that ought to be put out of business!.. :angry
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Post Icon Posted: June 09 2003,11:13 am Post # 5 see this member send this member a private message  quote this post in reply

Sorry that happened to you :(

I'm a real picky one when it comes to the details so I can totally relate to how bummed you must be :(
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HBjetMale Offline

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Post Icon Posted: June 09 2003,1:00 pm Post # 6 see this member send this member a private message  quote this post in reply

Well, thanks everyone for the replies. Guess what? I got a phone call from Sal today. He wanted to apologise for the delay and explain himself. Apparently verses replacing a few sections of my interior, he had new coverings made for the seats all together. He said he's had 3 customers come to him because of me and he wants to make sure he takes care of me.

So, I'm going to be dropping off my seats at D&S Marine Interiors in Riverside and he is sending up the new coverings. They are going to fix my seats and have them done by the end of the week. I told him I need it done or I'm not bringing my boat back because I'm not going to miss river trips because of there delay. He assured me they will be fixed in time. We will see.

I never thought D&S did shitty work as in quality of there product, just the way they conduct business is what pisses me off.

HBjet
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Post Icon Posted: June 09 2003,1:04 pm Post # 7 see this member send this member a private message  quote this post in reply

I'm glad that things appear to be going in a much better direction now...keep us posted :)
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Post Icon Posted: June 09 2003,2:20 pm Post # 8 see this member send this member a private message  quote this post in reply

I had D&S in Riverside do my interior last winter, and they did a bang up job. Not only was the ENTIRE job done in a week (after I was told that it would take 2 weeks), I have been back there a few times asking for this or that, and Danny (the son) is one of the most helpful guys I have ever met. He even called me twice during the process and asked me to come down to take a look at what was being done. Great work that was worth the $$$. Its too bad that you had such difficulty getting them to fix your problem. You are far more patient than I would have been!!!! -DD Out  :guns

Edited by DickDanger on June 09 2003,2:21 pm


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Post Icon Posted: June 11 2003,9:15 am Post # 9 see this member send this member a private message  quote this post in reply

And who said we are all powerless? Glad to hear your problem is getting taken care of and thanks for the warning
riverblender


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Post Icon Posted: June 11 2003,9:34 am Post # 10 see this member send this member a private message  quote this post in reply

Quote (riverblender @ June 11 2003,9:15 am)
And who said we are all powerless? Glad to hear your problem is getting taken care of and thanks for the warning
riverblender

Even a couple well known boat manufactures have offered to fix HBjets seats for free.

MissHBjet


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Kim HansonMale Offline
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Post Icon Posted: June 11 2003,6:45 pm Post # 11 see this member send this member a private message  quote this post in reply

I knew where you are coming from...not interior, but the same shit..

Wanted some stuff done to my boat, water pressure guage, temp guage, new sterring cable's and check the lower gear case.....maybe 2 grand........ :laugh

Had to put in all new steering system, new head gaskets and the lower unit was toast, " used- stainless steal,dual -feed high speed water pickup"....checked prop for cracks.

$ 4 Grand.....Those Gaffrig guages must be expensive I guess
Boats are just great though wouldn't you say? :beer


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