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PoonToonBabeFemale Offline
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Post Icon Posted: Jan. 18 2008,1:46 pm Post # 1 see this member send this member a private message  quote this post in reply

So, when we bought our boat, we had the option to transfer the warranty on the motor for $50.  Of course we took advantage of that offer and had it transferred.  In October, as we were cruising downriver, the motor stopped.  We took it into the local mechanic where it was determined that a fuel injector went bad and caused the motor to seize.  The mechanic has just completed the rebuild of the motor and the warranty company just told us that they are only going to cover the $500 injector, not the damage caused by the faulty part... Am I crazy or is this total crap?!  If you are cruising down the freeway and a wheel falls off your car, the insurance company doesn't get to choose to just fix the wheel, they have to fix the entire wreck.  I need input here, people!  HELP! :banghead  :banghead
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Post Icon Posted: Jan. 18 2008,2:12 pm Post # 2 see this member send this member a private message  quote this post in reply

There's a big difference between an insurance policy and a warranty policy...


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Post Icon Posted: Jan. 18 2008,3:04 pm Post # 3 see this member send this member a private message  quote this post in reply

Quote (Sleek-Jet @ Jan. 18 2008,2:12 pm)
There's a big difference between an insurance policy and a warranty policy...

I understand that :beat , however wouldn't you infer that they would be responsible for the damage that their faulty part caused?
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Post Icon Posted: Jan. 18 2008,3:11 pm Post # 4 see this member send this member a private message  quote this post in reply

You're in a hugh gray area. If you extended a motor policy, it would be covered, the motor failed. I'm guessing that you transfered the name on an extended policy. They don't cover $hit. Do you have a copy of the policy?


"Damn you sure know how to fock things up."-GFR
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Post Icon Posted: Jan. 18 2008,3:11 pm Post # 5 see this member send this member a private message  quote this post in reply

Quote (PoonToonBabe @ Jan. 18 2008,3:04 pm)
Quote (Sleek-Jet @ Jan. 18 2008,2:12 pm)
There's a big difference between an insurance policy and a warranty policy...

I understand that :beat , however wouldn't you infer that they would be responsible for the damage that their faulty part caused?

I guess that depends on if the failure of a fuel injector would cause the engine to sieze, or there is another underlying problem that's not covered by the warranty...

I don't know enough about what kind of engine or how it could be damaged really.  But this is one reason why I don't buy extended warranties or what not... chances are they aren't going to cover the whole bill, if any at all...


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Post Icon Posted: Jan. 18 2008,3:17 pm Post # 6 see this member send this member a private message  quote this post in reply

Quote (Sleek-Jet @ Jan. 18 2008,3:11 pm)
Quote (PoonToonBabe @ Jan. 18 2008,3:04 pm)
Quote (Sleek-Jet @ Jan. 18 2008,2:12 pm)
There's a big difference between an insurance policy and a warranty policy...

I understand that :beat , however wouldn't you infer that they would be responsible for the damage that their faulty part caused?

I guess that depends on if the failure of a fuel injector would cause the engine to sieze, or there is another underlying problem that's not covered by the warranty...

I don't know enough about what kind of engine or how it could be damaged really.  But this is one reason why I don't buy extended warranties or what not... chances are they aren't going to cover the whole bill, if any at all...

Clogged injector would or could lead to no top end lube. This is a pre-mix I'm guessing.


"Damn you sure know how to fock things up."-GFR
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WATERDOGMale Offline
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Post Icon Posted: Jan. 18 2008,3:27 pm Post # 7 see this member send this member a private message  quote this post in reply

Quote (PoonToonBabe @ Jan. 18 2008,3:04 pm)
Quote (Sleek-Jet @ Jan. 18 2008,2:12 pm)
There's a big difference between an insurance policy and a warranty policy...

I understand that :beat , however wouldn't you infer that they would be responsible for the damage that their faulty part caused?

Not a chance in hell. Read the fine print. Not responible for any other damages. If you buy a toaster at Wal-Mart and it catches fire and burns down your house with everything you own in it. You'll get a new toaster, nothing more.


"Damn you sure know how to fock things up."-GFR
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tonedogMale Offline
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Post Icon Posted: Jan. 18 2008,3:32 pm Post # 8 see this member send this member a private message  quote this post in reply

This does sound like a crappy deal.  :angry   But it's been my experiance that they will tell you what they will cover before you have any work done.  And usually that is a crappy deal, too.  :banghead


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Post Icon Posted: Jan. 18 2008,3:36 pm Post # 9 see this member send this member a private message  quote this post in reply

Quote (tonedog @ Jan. 18 2008,3:32 pm)
This does sound like a crappy deal.  :angry   But it's been my experiance that they will tell you what they will cover before you have any work done.  And usually that is a crappy deal, too.  :banghead

We have a bingo. Yes you should have been informed before any work was done.


"Damn you sure know how to fock things up."-GFR
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PoonToonBabeFemale Offline
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Post Icon Posted: Jan. 18 2008,3:45 pm Post # 10 see this member send this member a private message  quote this post in reply

hmmm, well, we'll have to review our copy of the warranty and I'm sure that I will be making a few phone calls on Monday :phone  :fight
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tonedogMale Offline
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Post Icon Posted: Jan. 18 2008,3:57 pm Post # 11 see this member send this member a private message  quote this post in reply

The other way to look at it is that you invested $50 in the warranty, and got $500 back.


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Post Icon Posted: Jan. 18 2008,4:09 pm Post # 12 see this member send this member a private message  quote this post in reply

Quote (PoonToonBabe @ Jan. 18 2008,3:45 pm)
hmmm, well, we'll have to review our copy of the warranty and I'm sure that I will be making a few phone calls on Monday :phone  :fight

Read page one of what they cover, then pages 2 thru 28 on what they don't cover, before you get put on hold for hours.
You should be ringing the neck of the guy that did the work. On warranties, he should have known what was covered and what was not, and informed you before any work was done. It would be nice to know who did this to you.


"Damn you sure know how to fock things up."-GFR
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Post Icon Posted: Jan. 18 2008,5:44 pm Post # 13 see this member send this member a private message  quote this post in reply

A lot of it also has to do with the way the claim is filed, normally the company is called with the damage and cause :break  then the company will explain :phone  what is covered and what is customers expense :eek  then the shop presents that to the customer for approval :drama

Sometimes you can appeal what they approve or say you have to pay. :say?  Remember they are in it to make money not help you :flamed


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tonedogMale Offline
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Post Icon Posted: Jan. 19 2008,9:15 am Post # 14 see this member send this member a private message  quote this post in reply

I had an after-market extended warranty on my truck.  When the tranny melted down, they didn't offer to rebuild it.  They said that they only owed me a 'like kind replacement'  :say?  meaning a used tranny with equal or fewer miles on it.  And of course they had an exact cost to buy and install said 'junk yard' tranny.


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AZKCMale Offline
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Post Icon Posted: Jan. 19 2008,2:01 pm Post # 15 see this member send this member a private message  quote this post in reply

Yep, they pull that out of the fine print all the time :beat


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Post Icon Posted: Jan. 20 2008,3:41 pm Post # 16 see this member send this member a private message  quote this post in reply

:eek That Sucks!! Looks Like A Little  :fight  Is In Order!! If That doesn't Work Try Some  :beat  :beat


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PoonToonBabeFemale Offline
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Post Icon Posted: Jan. 23 2008,9:02 am Post # 17 see this member send this member a private message  quote this post in reply

After talking to our boat mechanic this past weekend, I guess the debate between him and the warranty company is coming down to "detonation".  Our mechanic contends that the faulty fuel pump caused the detonation.  The warranty company is claiming that "continued operation" caused the detonation and that we should have heard a sound and stopped the motor before serious damage was done.  The mechanic says that the new Evinrude motors run very lean and that any problems like this happen instantaneously, thus concluding that there would have been no way to pull back fast enough on the throttle to prevent the damage that was done.  The mechanic is right, as we were cruising downriver, the motor just died-- it wasn't running rough or making noises beforehand.  When it happened  I just looked at James like, "wtf are you doing"? After that, it wouldn't even try to turn over, just nothing.  The "what this contract does NOT cover" section states that detonation is not covered with the exception of several circumstances, one of which being the failure of an oil pump.  There were several other things, however without it in front of me, I cannot recall them.  We are having my father-in-law's attorney friend take a look at the contract to see if there is any wiggle room.  The problem is going to boil down to the fact that the company and the mechanic disagree on what caused the detonation.  I don't know how that will work since it is their word against his....... :rolleyes
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Post Icon Posted: Jan. 23 2008,9:08 am Post # 18 see this member send this member a private message  quote this post in reply

Quote (PoonToonBabe @ Jan. 23 2008,9:02 am)
 The problem is going to boil down to the fact that the company and the mechanic disagree on what caused the detonation.  I don't know how that will work since it is their word against his....... :rolleyes

That is like an insurance company and a doctor disagreeing on a diagnosis.... :banghead

Second guessing the trained professional....What a crock.

Good Luck and Hang in there PTB!  :good




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Post Icon Posted: Jan. 23 2008,9:11 am Post # 19 see this member send this member a private message  quote this post in reply

If possible get numerous mechanics on your side.
Maybe even Evinrude themselves.


Edited by WATERDOG on Jan. 23 2008,9:14 am


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PoonToonBabeFemale Offline
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Post Icon Posted: Jan. 23 2008,9:14 am Post # 20 see this member send this member a private message  quote this post in reply

I know, its ridiculous that they would even challenge his 45 years of Evinrude experience.... :fight
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Post Icon Posted: Jan. 23 2008,2:28 pm Post # 21 see this member send this member a private message  quote this post in reply

Quote (PoonToonBabe @ Jan. 23 2008,9:14 am)
I know, its ridiculous that they would even challenge his 45 years of Evinrude experience.... :fight

Plus he's a helluva nice guy...


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Post Icon Posted: Jan. 23 2008,4:14 pm Post # 22 see this member send this member a private message  quote this post in reply

Hell of a nice guy or not it boils down to the fact that he fixed it first and then tried to get the warranty stuff handled afterwards. Having dealt with this kinda stuff for many years he did it Bass-ackwards. He should have gotten Authorization up front.(normally this is required!;)
Initiate a claim first, do the teardown and find issue, determine repairs neccessary then have Wrty Co send a field rep...........almost always did we succeed in getting repairs Authorized when a Rep sees the granaded motors/trannys or whatever.
I sure hope you have luck getting it taken care of properly....it really sucks.


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Post Icon Posted: Jan. 23 2008,8:04 pm Post # 23 see this member send this member a private message  quote this post in reply

Sound Like This Could Realld Get Ugly!! Hope It All Works Out For Ya!! :good


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Post Icon Posted: Jan. 24 2008,8:52 am Post # 24 see this member send this member a private message  quote this post in reply

I have to deal with these policies almost daily. Any of you that have extended policies need to look at them carefully, look for progressive damage, progressive damage limits, preferred repair facilities. Have to remember there is only one winner with insurance companies and its not the policy holder. When people get the big surprise is they think that because they are buying it at the same time as the car,truck,boat, it is administered by the manufacturer, and of course no one wants to point out to the buyer that is not the case. The repair facility is normally screwed, the repair is dictated by someone reading from a computer screen telling them what to do. the insurance company normally calls all the shots, have seen them put used parts in more often than not. this is where the phrase comes from, restore to condition before the failure. the only time I recommend a policy is for med and hd truck engines, those pay for themselves and can be custom made. the only thing a person might do, and as much as I dislike service contracts, there might be some value in those, but you have to be careful, they will be the third party working with your repair facility to get the repair done for the least amount of money, these people can be ruthless, but you might do better to team up with something like that rather than the extended policy,( there are times the ex policies pay for themselves, but normally you get stuck). and of course find a tech that you can trust and knows your product very well, and find out the weak points and then do your best to avoid problems,,
sorry you are having the hard learned lesson.


Live for today, don't get caught, tomorrow may be further away than you think..
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WATERDOGMale Offline
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Post Icon Posted: Jan. 24 2008,9:15 am Post # 25 see this member send this member a private message  quote this post in reply

I still can't believe this mechanic did all the work without authorization from anybody. In CA he would be eating that job. 45 years and he's never done a warranty claim. No way.


"Damn you sure know how to fock things up."-GFR
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